Frequently Asked Questions

Q1. What can AVS4Mac M4V Converter Plus for Mac do for us?

It can help you remove DRM protection from both purchased and rented M4V movies, TV shows and music videos and convert them to unprotected video formats for all kinds of portable media players, cell phones, tablets, etc.

Q2. What is the difference between trial version and full version?

The only difference is that the trial version of AVS4Mac M4V Converter Plus can convert only 1 minute for each movie while the full version has no such limit. Of course, you can use the trial version before purchase. And you can also use the trial version more than once. But each time you can convert only 1 minute for each movies.

After you have bought a license, we'll send you keycode to unlock the limitation and get the full version.

Q3. Do you provide technical support for trial users?

The answer is definitely yes. Whenever you have any technical problems when using our products, you can contact us and we will manage to solve your problem within 24 hours (working days) or in 48 hours (weekend).

If you have any problems in purchasing our products, please contact contact us via support [at] avs4mac.com (replace [at] as @ before sending message).

Q4. What Benefits do we have after registration?

Unlimited use without any time and function restrictions.

Free upgrades to the updated versions of the same product released.

Q5. What kind of payment method can I use to purchase AVS4Mac M4V Converter Plus?

SWREG provides independent software and shareware business owners a method of selling products online, with features such as direct software download and electronic license delivery. SWREG offers multiple payment options, customization, flexibility, and distribution into international markets. Their checkout process allows users to purchase with their currency of preference using Mastercard, Eurocard, VISA, Delta, JCB, Switch, Solo, Discover, American Express, Diner's Club, US personal check, International Money Orders, bank wires, etc.

Purchase AVS4Mac M4V Converter Plus online via SWREG is 100% safe. The online ordering is 100% secure! All data exchanged during the payment process is SSL-secured. Our servers support SSL Version 3 and 168-bit Triple DES encryption, and the RSA module and SSL sessions feature 1024-bit encryption. We leave nothing to chance when it comes to security.

Q6. How long will I receive my keycode after the purchase?

Once your order has been validated, our system will automatically send the registration info to your e-mail Instantly (Not within 2 days). If you did not receive it within half an hour, perhaps it has been tagged as a Spam or it's because of the delay of Internet or system glitches. You can contact our sales team for help.

Q7. If I didn't receive the registration info and download link, can you send them to me?

Yes. Please email us with your related information (such as possible user name, email address or order ID, etc.). Or if you have received any order receipt or confirmation, please forward it to us. So the support personnel can assist you quickly.

Q8. What if I lost the license code?

Please contact us via support [at] avs4mac.com (replace [at] as @ before sending message) with your related information (such as possible user name, email address or order ID, etc.). Or if you have received any order receipt or confirmation, please forward it to us. So the support personnel can assist you quickly.

Q9. What is your refund policy?

AVS4Mac Refund Policy provides users a better understanding of refund issues after purchasing our products.

Q10. How to update the program? Is it free?

Whenever there is an update release, registered users are able to access the latest version for free.

Q11. Do I need to register again after upgrade to new version?

The latest version is always available to be downloaded from our website. Please download the free trial version of your program from AVS4Mac downloading page and install it to the same directory as previous version without running the old version, in this case, you don't need to register again. Or you will be asked to register with your code if the installation directory is changed.

Q11. How to Make AVS4Mac work with iTunes 12.2 or later version?